P.S. Tap on the "toggle" triangle to see answers!
Editing your user profile
How do I change my profile picture?
This one's simple 🙂 You can tap on your profile photo slot directly from your user profile page. You can then add any image that is on your phone camera roll!
How can I edit my bio?
On your user profile page, tap directly on the empty space just below your profile photo. People have asked about entering line breaks and formatting, which isn't possible in the app right now, but the workaround is to draft in your iPhone notes app, and paste it in!
How do I connect or disconnect my Twitter or Instagram?
đź”— Connecting a Social Media Account.
- While on your Profile, select the Social Media Account you would like to connect. (Note: we currently we only support Instagram and Twitter)
- You'll be prompted to enter your social media account details to connect the account.
- Authorize access for Clubhouse
- You're all set! 🎉
Note: If you are connected to another account no your Instagram or Twitter, either within the app OR in your mobile web browser, please ensure you are either logged out of the alternative account to prevent any login issues.
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✂️ Disconnecting your Social Media Account.
- Select your Profile Picture in the top right corner.
- Select the ⚙️ to access Settings and then click on your Profile
- Select the social media account you would like to disconnect
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How do I reach out regarding the Nominator listed on my profile?
If you have an issue or time-sensitive concern with the person who is listed as the nominator on your profile, please contact our Community Support Team. Please note this is a positive aspect in the Community and we will review these on a case-by-case basis, so we recommend providing all context within your request.
Managing your account
How can I adjust my notification settings?
From your user profile, tap the gear icon at the top right (settings), then select the frequency you want for notifications. You can also toggle on / off trending room notifications, or choose to pause notifications completely.
If you feel like you're getting too many notifications, we'd recommend choosing "very infrequently" for frequency so you'll still get notified about co-follows, when you get pinged into a room, and when your invitees join.
Can I disallow contacts access?
To disallow access to your phone contacts in the future, please go to your iPhone settings (not the app settings), tap "privacy," then "contacts," and toggle off access for Clubhouse. Note that if contact access is not toggled off, Clubhouse may upload contact data in the future.
If you would like us to delete any any phone contact data that you previously authorized, please reach out to us here.
How do I authenticate my account with email?
To add an e-mail to your account, tap the "@" symbol on the top right corner of your user profile, and follow the steps to authenticate the e-mail. If this symbol is not present, this likely means your e-mail has already been authenticated.
This e-mail will not be publicly visible, but we may use it to confirm ownership of your account when account-related requests are submitted, so it should be an account that you actively check.
Why can't I follow more people?
It's likely that you are running into the standard rate limits. This means that your account has been flagged for following a large number of accounts in a short period of time.
We're refining to limit the number of requests and notifications that other users will receive. For context, we have gotten lots of complaints about users receiving too many notifications and are working to find the right balance here.
This is temporary however, so you should be able to resume follows and not run into this issue if you aren't doing this in bulk within a short period.
How can I deactivate and delete my account?
To deactivate your account:
- Navigate to the settings page of your profile by tapping on the gear icon in the top right corner.
- Next, tap “Account,” then “Deactivate Account.”
- You will be asked to confirm your account deactivation. Once you confirm, your deactivation is complete!
When an account is deactivated, it is completely hidden on the app. You will have 30 days to log back into your account and reactivate. If you choose to do so, your account will return to normal and become visible to others on the app.
Once this 30 day period has ended, your account will be permanently deleted and unrecoverable.
If I deactivate my account, can I join again?
Yes! If you have deactivated your account and would like to rejoin, simply sign back in within 30 days of your deactivation, and your account will be just as you left it 🙂
Requesting a name change
Can I change my username?
We get a lot of requests from people who would like to change their username so we built the ability to do that in the app!
Updating Your Username
- Go to your profile
- Click on your Username
- You will be prompted to insert your desired new username
Note: If you cannot update your username, you may have done it too recently. Please try again in a couple of days.
Can I switch my username with one I reserved before?
Unfortunately, we do not routinely make this change as it is a complicated process to verify that you own the account for another username than the account you are currently using.
Can I change my name?
Clubhouse is a real name service, but occasionally people enter their names incorrectly when signing up. Don't worry, there is a way to update your name!
Updating Your Name
- Go to your profile
- Click on your Name
- You will be prompted to insert your desired name
Note: If you cannot update name, you may have done it too recently. Please try again in a couple of days.
đź“Ś Helpful Tips
We will still enforce our Real Name Policy as included in our Community Guidelines, but understand there may be errors, shortened names (e.g. Matt vs. Matthew), etc. that could be important to you!
Do you go by stage name or creator name?
If you are an artist who is publicly known by another name, you can now add a Creator Alias to your profile so that people in rooms with you can see you by that name.
đź“Ś Make sure your Creator Alias is entered correctly as you cannot change it.
Viewing other user profiles
How can I unfollow a user?
Navigate to the user’s profile and tap on the button that says “Following” to unselect it. They won’t be notified, and you won’t receive any further notifications about their activity.
There's an issue opening the Twitter profile links.
We've seen many local device issues related to this but haven't found a central issue on our end. e.g. using the Mozilla or other browser as default has been one culprit, another issue has been related to interference from other apps that are installed on your phone.
Most people have been able to restart the app and their phone to resolve this, but we'll continue investigating for a specific source of error.
What does the "!" symbol mean?
When you see this symbol, it means multiple people in your network have blocked this person.
People use blocking for many different reasons on Clubhouse—so it might just mean this person has strong opinions, opposing views to the people you follow, or a personal history with someone you know.
Shared block lists are personalized to you based on who you follow.
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